Know Before You Go

GET READY TO REDISCOVER AVALANCHE BAY INDOOR WATERPARK

NOTICE: An inherent risk of exposure to COVID-19 exists in any public place where people are present. Things may be different from the last time you visited, so please see below for new protocols.

SEPTEMBER 23, 2020

WATERPARK UPDATE

We will continue to update this page with the latest news pertaining to COVID-19  protocols and updates.

We were recently notified that there was exposure to COVID-19 at Avalanche Bay Indoor Waterpark on Friday, September 18 from 4-9pm and Saturday, September 19 from 10am-2pm.   All waterpark patrons and employees that were possibly exposed on those dates were notified immediately.  For the safety of our guests, our staff, and our local community we are taking the precautionary step of closing the waterpark this weekend. Avalanche Bay Indoor Waterpark is committed to providing a fun escape for families by providing a safe, clean environment to splash together. We're taking extra precautions in every area of our business. At this time, we plan to reopen Avalanche Bay on Friday, October 2 following our usual weekend operating schedule.      

We have consulted the Health Department of Northwest Michigan and they have assured us that with the many protocols and safety precautions we have in place, the probability of exposure to others is low.

WELCOMING YOU BACK TO AVALANCHE BAY INDOOR WATERPARK

What We Know

We're Open! Based on the Governor's Executive Order on July 29, 2020, Avalanche Bay Indoor Waterpark is able to continue operations at our current 25% capacity limits. Your safety and satisfaction are our utmost priorities and we will continue on our pledge to provide you with a safe and splashtacular experience! 

As we welcome guests to the resort this summer, we want you to know that our commitment to the safety of our patrons and employees is unwavering. In light of increasing cases of COVID-19 statewide, we are now strictly enforcing all guests to wear face coverings in common areas of the resort and waterpark. Within the waterpark, this will include the kiosk and Snack Shack lines, locker rooms, as well as common seating and dining areas. Masks will also be required at all indoor resort locations such as our restaurants, hotel lobbies, Adventure Center, and restrooms. Employees are required to wear face masks at all times.

As we embark on a phased reopening of the waterpark, we've made updates based on guidance from local health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. These measures are designed to promote:

  • Cleanliness 
  • Physical distancing
  • Reduced contact

Things may be different from the last time you visited. But together, we can find new ways to create splashtacular memories!

LIMITED CAPACITY

New Day Pass Reservation Process

Avalanche Bay Indoor Waterpark will reopen on July 3, 2020.

The waterpark will reopen with some important updates to promote physical distancing, including:

  • Hours of Operations: To maintain the 25% capacity limit as required Michigan Governor's executive order, Avalanche Bay will be open Friday - Sunday and will offer multiple sessions with a maximum capacity of 250 guests per session. Each session will be followed by a sanitation period. Sessions are as follows:
      • Friday: 4pm - 9pm
      • Saturday: 10am-1pm, 2-5pm, 6-9pm
      • Sunday: 10am-1pm, 2-5pm

  • Day Pass Reservations: Initially, park attendance will be managed by all guests purchasing their day passes online in advance. Children, age 2 and under, still splash free, but must reserve a day pass in advance to enter. No day passes may be purchased at the waterpark kiosk. To enter the park, guests will need to provide their day pass confirmation number. Season pass holders do not need to reserve their day pass prior to arrival.

  • Splash & Stay Packages: At this time, Splash & Stay packages are temporarily unavailable. Guests can reserve lodging at Boyne Mountain Resort, and purchase day passes to Avalanche Bay separately.

Upon reopening, Avalanche Bay attractions, as well as Boyne Mountain lodging, restaurants, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.

You May Have Many Questions as you prepare to travel again, and we want to help! We have compiled a list of frequently asked questions and answers. We'll add more as necessary, so check back frequently prior to your visit.

Waterpark Specific Q&A

  • No. At this time, to properly manage capacity levels, guests cannot purchase day passes at the waterpark kiosk. To enter the park, an advanced purchased ticket is required. Day passes can by purchased here.

  • No. Season Passholders do not need to reserve a day pass in advance. Please bring your season pass to the waterpark kiosk upon arrival. If you would like to reserve a spot in advance, please contact our customer service specialist at 231-549-7155.

  • We will be reaching out to all pass holders to address this issue! We appreciate you being a part of our family and have solutions that will allow you to continue splashing with your family at no additional cost. An email should be in your inbox by June 20, so please be sure your email information is up to date on your user profile. If you have any questions, feel free to give us a call at 231-549-7155.

  • No. Guests may only visit during the session for which they purchased.

  • Some rides may be modified or unavailable to allow for physical distancing and limited contact. At this time, the Downhill Mat Racer will be closed.

    In addition, the following outlets will be closed until further notice:

    • Fritz's Dog Haus retail
    • Apres Ski Pub
    • Fritz's Snow Fort Craft Center
  • Yes, we are strictly enforcing all guests to wear face coverings in common areas of the resort and waterpark. Within the waterpark, this will include the kiosk and Snack Shack lines, locker rooms, as well as common seating and dining areas. Masks may be removed on all slides, rides and while in pools. Masks will also be required at all indoor resort locations such as our restaurants, hotel lobbies, Adventure Center, and restrooms.

  • Yes, all team members are required to wear masks during their shifts.  In addition, many associates, including those in food and beverage and housekeeping, are required to wear gloves as appropriate and needed. 

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  We are creating multiple entrance and exit points for team members to be screened.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the front kiosk and Snack Shack. 

    You may notice some temporary adjustments in place to ensure an enjoyable environment for everyone. These may include:

    • Signage and Ground Markings: Please follow directional signage and ground markings installed throughout Avalanche Bay Indoor Waterpark to help better navigate common areas while practicing physical distancing.
    • Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around the entry kiosk or at ride entrances and exits.
  • We know that planning crazy family fun can be, well, crazy... which means sometimes plans change! So at Avalanche Bay Indoor Waterpark we're here for you! If your plans change after pre-purchasing your day pass, no problem. Give us a call at 231-549-7155 by 3pm prior to the day your pre-purchased pass starts and we'll move your pass to a new date of your choosing. New date must be chosen at time of adjustment. You will be responsible for any increase in the day pass rate. If you opt to use your credit toward the purchase of a lower priced ticket, we are not able to refund you the difference in price. And sorry, all passes are non-refundable.

  • Pool Sanitation: Avalanche Bay Indoor Waterpark maintains a minimum level of 2 parts per million (ppm) of chlorine in all of our pools, and 3 ppm in our hot tubs (Health Department minimum requirement is 1 ppm).  Once water enters our filtration system, it is passed through ultraviolet (UV) chambers as a supplemental sanitation step.  The use of UV has been proven very effective in eliminating any biological matter, including viruses that may be in the water.  After thoroughly filtering and sanitizing the water, chlorine is reintroduced before being sent back into the pool.  

    In addition, all Avalanche Bay pools are monitored 24 hours-a-day with a state-of-the-art computer system.  This system measures our pH and chlorine levels, and doses the pools with chlorine if levels dip below acceptable levels. To assure proper operation, our maintenance staff, consisting of NSPF Certified Pool Operators manually test each of our pools three times daily (minimum Health Department requirement is 1 test per day).  This helps us to assure the computer systems are accurate, and if necessary, allows us to recalibrate and/or adjust any levels as needed.


    Hard Surfaces: Avalanche Bay will be cleaned in between each of the daily sessions, as well as a deep cleaning after closing.  Floors and locker rooms are cleaned with a spray foam disinfectant to remove any dirt or bacteria that may be present. Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on door handles, lockers, tables, public restrooms, and kiosk counters.

    Air: Avalanche Bay's air handling system consists of six large units designed to consistently treat our air quality.  Each unit filters, heats, and dehumidifies the air as it is recycled through the waterpark.  The process of dehumidifying is notably important as it helps to eliminate any contaminants that may be present. 

  • We take standards for hygiene and cleanliness very seriously. All Boyne Mountain lodging facilities are following the most recent AHLA Safe Stay guidelines, developed and reviewed by Ecolab and the CDC.  On a daily basis, we will meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  Sanitizing wipes are also available in room for guest use.

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • Yes, cash is accepted at the resort, though credit cards and contact less payments are preferred whenever possible. 

Lodging Specific Q&A

  • Call the Front Desk at 231.549.7902 directly at least one hour prior to arrival and inform the Customer Service Representative that you would like to take advantage of this service offering. A Guest Service Representative will greet you in front of the main entrance of the Mountain Grand Lodge and Spa to provide you with your room keys.



  • Gloves and facemasks are available upon request and based on supply. Items can be picked up at the Front Desk of the Mountain Grand Lodge and Spa or delivered to your guest room.

  • Sanitizing stations and products are established across the resort in all high traffic and high touch points areas which include lobbies, meeting space, elevator banks, and stairwells.

  • These lodges will be open based on occupancy demand



  • Guests are requested to practice social distances measures at all times while on property. If not within the same household, we recommend no more than 4 guests at a time in an elevator. Signage will be posted near elevator to use stairwells as an alternative if social distancing measures cannot be followed.





  • Our Concierge team will provide information to the best of their ability regarding available services in the area.







  • We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  In the interest of team member and guest safety, we will not offer housekeeping services to guests during their stay. Guests may request trash pickup and linen replacements at any time. We're happy to deliver any additional in-room amenities as needed. 







  • Yes, bellmen services will be available. Bellmen will be required to clean and disinfect bell carts before and after each use and wear PPE while assisting guests.











  • Currently Valet Services will not be available to safeguard guests and employees. 












  • Cleaning products used in all public spaces and guest rooms are provided by Ecolab and are hospitality grade products proven effective for cleaning, sanitizing, and disinfecting. Ecolab is a global leader in hygiene and sanitation providing products that are proven effective to safely use and are environmentally friendly.














  • Contact the Front Desk to report any maintenance issues. Maintenance service requests will only be performed if the guest room is unoccupied. Maintenance team members will wear recommended PPE and disinfect any surface areas touched while servicing the guest room. 
















  • If we are notified of a presumptive case of COVID-19 at the resort, the General Manager will work with county and state health departments to follow their appropriate and recommended guidelines. 

    Room Recovery Protocol | In the event of a presumptive case of COVID-19, the guest's room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service after undergoing an enhanced sanitation protocol by a licensed third-party expert and approval the from the state or county health department.