SUMMER 2021 RE-OPENING PLANS:

Avalanche Bay Indoor Waterpark will open to the general public on Friday, June 4. Day Passes are now on sale and you can visit the 2021 Summer Hours of Operation to plan your visit.

Know Before You Go

GET READY TO REDISCOVER AVALANCHE BAY INDOOR WATERPARK

NOTICE: An inherent risk of exposure to COVID-19 exists in any public place where people are present. Things may be different from the last time you visited, so please see below for new protocols.

April 2021

WATERPARK UPDATE

Avalanche Bay Indoor Waterpark will re-open on Friday, June 4, 2021. Upon re-opening, we will continue operations at a 25% capacity limit. Your safety and satisfaction are our utmost priorities and we will continue on our pledge to provide you with a safe and splashtacular experience! 

As we welcome guests to the resort, we want you to know that our commitment to the safety of our patrons and employees is unwavering. In light of increasing cases of COVID-19 statewide, we are now strictly enforcing all guests to wear face coverings in common areas of the resort and waterpark. Within the waterpark, this will include the kiosk and Snack Shack lines, locker rooms, as well as common seating and dining areas. Masks will also be required at all indoor resort locations such as our restaurants, hotel lobbies, Adventure Center, and restrooms. Employees are required to wear face masks at all times.

As we embark on a phased reopening of the waterpark, we've made updates based on guidance from local health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. These measures are designed to promote:

  • Cleanliness 
  • Physical distancing
  • Reduced contact

Things may be different from the last time you visited. But together, we can find new ways to create splashtacular memories!

LIMITED CAPACITY

Day Pass Reservation Process

  • Hours of Operations: Avalanche Bay will reopen on Friday, June 4. To maintain the 25% capacity limit as required the current executive order,  we will offer multiple sessions each with a maximum capacity of 250 guests per session. Each session will be followed by a sanitation period. Sessions are as follows:
      • Morning: 10am-1pm
      • Afternoon: 2-5pm
      • Evening: 6pm - 9pm

  • Day Pass Reservations: Park attendance will be managed by all guests purchasing their day passes online in advance. Children, age 2 and under, still splash free, but must reserve a day pass in advance to enter. No day passes may be purchased at the waterpark kiosk. To enter the park, guests will need to provide their day pass confirmation number. Season pass holders do not need to reserve their day pass prior to arrival.

Please note that Avalanche Bay attractions, as well as Boyne Mountain lodging, restaurants, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.

You May Have Many Questions as you prepare to travel again, and we want to help! We have compiled a list of frequently asked questions and answers. We'll add more as necessary, so check back frequently prior to your visit.

Waterpark Specific Q&A

  • No. At this time, to properly manage capacity levels, guests cannot purchase day passes at the waterpark kiosk. To enter the park, an advanced purchased ticket is required. Day passes can by purchased here.

  • No. Season Passholders do not need to reserve a day pass in advance. Please bring your season pass to the waterpark kiosk upon arrival. If you would like to reserve a spot in advance, please contact our customer service specialist at 231-549-7155.

  • Your season pass will be extended for the number of operation days that our waterpark is closed! We appreciate you being a part of our family and have solutions that will allow you to continue splashing with your family at no additional cost. If you have any questions, feel free to give us a call at 231-549-7155.

  • No. Guests may only visit during the session for which they purchased.

  • Some rides may be modified or unavailable to allow for physical distancing and limited contact. At this time, the Downhill Mat Racer will be closed.

    In addition, Fritz's Snow Fort Craft Center will be closed until further notice.

  • Yes, we are strictly enforcing all guests to wear face coverings in common areas of the resort and waterpark. Within the waterpark, this will include the kiosk and Snack Shack lines, locker rooms, as well as common seating and dining areas. Masks may be removed on all slides, rides and while in pools. Masks will also be required at all indoor resort locations such as our restaurants, hotel lobbies, Adventure Center, and restrooms.

  • Yes, all team members are required to wear masks during their shifts.  In addition, many associates, including those in food and beverage and housekeeping, are required to wear gloves as appropriate and needed. 

  • We are implementing a daily health screening for all team members reporting for work.  If a team member does not pass the screening, they will be sent home.  We are creating multiple entrance and exit points for team members to be screened.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • We are implementing social distancing in all public areas and anywhere that lines form, including at the front kiosk and Snack Shack. 

    You may notice some temporary adjustments in place to ensure an enjoyable environment for everyone. These may include:

    • Signage and Ground Markings: Please follow directional signage and ground markings installed throughout Avalanche Bay Indoor Waterpark to help better navigate common areas while practicing physical distancing.
    • Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around the entry kiosk or at ride entrances and exits.
  • We know that planning crazy family fun can be, well, crazy... which means sometimes plans change! So at Avalanche Bay Indoor Waterpark we're here for you! If your plans change after pre-purchasing your day pass, no problem. Give us a call at 231-549-7155 by 3pm prior to the day your pre-purchased pass starts and we'll move your pass to a new date of your choosing. New date must be chosen at time of adjustment. You will be responsible for any increase in the day pass rate. If you opt to use your credit toward the purchase of a lower priced ticket, we are not able to refund you the difference in price. And sorry, all passes are non-refundable.

  • Pool Sanitation: Avalanche Bay Indoor Waterpark maintains a minimum level of 2 parts per million (ppm) of chlorine in all of our pools, and 3 ppm in our hot tubs (Health Department minimum requirement is 1 ppm).  Once water enters our filtration system, it is passed through ultraviolet (UV) chambers as a supplemental sanitation step.  The use of UV has been proven very effective in eliminating any biological matter, including viruses that may be in the water.  After thoroughly filtering and sanitizing the water, chlorine is reintroduced before being sent back into the pool.  

    In addition, all Avalanche Bay pools are monitored 24 hours-a-day with a state-of-the-art computer system.  This system measures our pH and chlorine levels, and doses the pools with chlorine if levels dip below acceptable levels. To assure proper operation, our maintenance staff, consisting of NSPF Certified Pool Operators manually test each of our pools three times daily (minimum Health Department requirement is 1 test per day).  This helps us to assure the computer systems are accurate, and if necessary, allows us to recalibrate and/or adjust any levels as needed.


    Hard Surfaces: Avalanche Bay will be cleaned in between each of the daily sessions, as well as a deep cleaning after closing.  Floors and locker rooms are cleaned with a spray foam disinfectant to remove any dirt or bacteria that may be present. Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on door handles, lockers, tables, public restrooms, and kiosk counters.

    Air: Avalanche Bay's air handling system consists of six large units designed to consistently treat our air quality.  Each unit filters, heats, and dehumidifies the air as it is recycled through the waterpark.  The process of dehumidifying is notably important as it helps to eliminate any contaminants that may be present. 

  • We take standards for hygiene and cleanliness very seriously. All Boyne Mountain lodging facilities are following the most recent AHLA Safe Stay guidelines, developed and reviewed by Ecolab and the CDC.  On a daily basis, we will meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  Sanitizing wipes are also available in room for guest use.

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • Yes, cash is accepted at the resort, though credit cards and contact less payments are preferred whenever possible.