SUMMER 2021 RE-OPENING PLANS:

Avalanche Bay Indoor Waterpark is now open for the summer! Day Passes are availble online for advanced purchase and you can visit the 2021 Summer Hours of Operation to plan your visit.

What To Expect

GET READY TO REDISCOVER AVALANCHE BAY INDOOR WATERPARK

NOTICE: An inherent risk of exposure to COVID-19 exists in any public place where people are present. Things may be different from the last time you visited, so please see below for new protocols.

May 2021

WATERPARK UPDATE

In compliance with MIOSHA COVID Emergency Rules effective May 24, 2021, the following COVID safety protocols are in place for all guests through June 30, 2021:

Masks/Face Coverings

  • Within the waterpark:
    • Fully Vaccinated Guests (2+ weeks since final vaccine dose) are not required to wear a mask/face covering
    • Non-Vaccinated Guests (Not vaccinated or not 2+ weeks since final vaccine dose) are required to wear a mask/face covering indoors.
    • Youth, under the age of 12, are not yet eligible for vaccination, thus all children between the ages of 2 and 12 will be required to wear a mask in common areas of the waterpark. This includes the kiosk and Snack Shack lines, locker rooms, as well as common seating and dining areas. Masks may be removed on all slides, rides and while in pools.
  • Outdoors:
    • Masks/face coverings are not required in outdoor settings, regardless of vaccination status.

Capacity

  • To maintain the 50% capacity limit as required the current executive order, Avalanche Bay will maintain a maximum capacity of 600 guests per day for the month of June.

You May Have Many Questions as you prepare to travel again, and we want to help! We have compiled a list of frequently asked questions and answers. We'll add more as necessary, so check back frequently prior to your visit.

Waterpark Specific Q&A

  • No. At this time, to properly manage capacity levels, guests cannot purchase day passes at the waterpark kiosk. To enter the park, an advanced purchased ticket is required. Day passes can by purchased here.

  • No. Season Passholders do not need to reserve a day pass in advance. Please bring your season pass to the waterpark kiosk upon arrival. If you would like to reserve a spot in advance, please contact our customer service specialist at 231-549-7155.

  • Your season pass will be extended for the number of operation days that our waterpark is closed! We appreciate you being a part of our family and have solutions that will allow you to continue splashing with your family at no additional cost. If you have any questions, feel free to give us a call at 231-549-7155.

  • Some rides may be modified or unavailable to allow for physical distancing and limited contact. At this time, the Downhill Mat Racer will be closed.

    In addition, Fritz's Snow Fort Craft Center will be closed until further notice.

  • During the month of June, unvaccinated guests including all children between the ages of 2 and 12 will be required to wear a mask in common areas of the waterpark. This includes the kiosk and Snack Shack lines, locker rooms, as well as common seating and dining areas. Masks may be removed on all slides, rides and while in pools.

    Fully Vaccinated Guests (2+ weeks since final vaccine dose) are not required to wear a mask/face covering.

  • Unnvaccinated team members will be required to wear a mask while working. Fully Vaccinated Team Members (2+ weeks since final vaccine dose) are not required to wear a mask/face covering while working.

  • We require a daily health screening for all unvaccinated team members reporting for work.  If a team member does not pass the screening, they will be sent home. We are creating multiple entrance and exit points for team members to be screened.  If team members are feeling ill or taking care of an ill family member, they are instructed to stay home. We are continuing training on COVID-19 awareness and also advising of proper health etiquette, including limiting contact with eyes, nose, and mouth, and hand hygiene.  In our daily meetings, our teams are reminded that cleanliness starts with the simple act of proper hand hygiene. We are enforcing frequent handwashing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable, and providing frequent breaks to wash stations and increased access to hand sanitizing stations. 

  • We know that planning crazy family fun can be, well, crazy... which means sometimes plans change! So at Avalanche Bay Indoor Waterpark we're here for you! If your plans change after pre-purchasing your day pass, no problem. Give us a call at 231-549-7155 by 3pm prior to the day your pre-purchased pass starts and we'll move your pass to a new date of your choosing. New date must be chosen at time of adjustment. You will be responsible for any increase in the day pass rate. If you opt to use your credit toward the purchase of a lower priced ticket, we are not able to refund you the difference in price. And sorry, all passes are non-refundable.

  • Pool Sanitation: Avalanche Bay Indoor Waterpark maintains a minimum level of 2 parts per million (ppm) of chlorine in all of our pools, and 3 ppm in our hot tubs (Health Department minimum requirement is 1 ppm).  Once water enters our filtration system, it is passed through ultraviolet (UV) chambers as a supplemental sanitation step.  The use of UV has been proven very effective in eliminating any biological matter, including viruses that may be in the water.  After thoroughly filtering and sanitizing the water, chlorine is reintroduced before being sent back into the pool.  

    In addition, all Avalanche Bay pools are monitored 24 hours-a-day with a state-of-the-art computer system.  This system measures our pH and chlorine levels, and doses the pools with chlorine if levels dip below acceptable levels. To assure proper operation, our maintenance staff, consisting of NSPF Certified Pool Operators manually test each of our pools three times daily (minimum Health Department requirement is 1 test per day).  This helps us to assure the computer systems are accurate, and if necessary, allows us to recalibrate and/or adjust any levels as needed.


    Hard Surfaces: Avalanche Bay will be cleaned in between each of the daily sessions, as well as a deep cleaning after closing.  Floors and locker rooms are cleaned with a spray foam disinfectant to remove any dirt or bacteria that may be present. Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on door handles, lockers, tables, public restrooms, and kiosk counters.

    Air: Avalanche Bay's air handling system consists of six large units designed to consistently treat our air quality.  Each unit filters, heats, and dehumidifies the air as it is recycled through the waterpark.  The process of dehumidifying is notably important as it helps to eliminate any contaminants that may be present. 

  • We take standards for hygiene and cleanliness very seriously. All Boyne Mountain lodging facilities are following the most recent AHLA Safe Stay guidelines, developed and reviewed by Ecolab and the CDC.  On a daily basis, we will meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  Sanitizing wipes are also available in room for guest use.

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.

  • Yes, cash is accepted at the resort, though credit cards and contact less payments are preferred whenever possible.