Unfortunately given the unprecedented circumstances facing our country, we will not re-open in time for Spring Break. Thanks for your understanding.
As of now, we have not set a re-open date. This is a fluid situation and we are closely monitoring recommendations from the CDC and WHO. For the latest information, be sure to follow us on Facebook and Instagram.
If you have lodging reservations, rest assured that our representatives are diligently working to contact you to cancel or reschedule your stay. All advance day passes, adventure activities, birthday parties and group reservations are fully refundable. Our team will be reaching out to work with you on rescheduling or refunding your reservation. Please note, due to high volumes, refunds could take 7-10 business days to process.
Any concerns, feel free to call 855.789.6411 between the hours of 8am-6pm.
All Avalanche Bay season passes that have not yet expired (or expire during the closure), and all unused Crazy Eights vouchers will have their expiration date extended by the amount of days the waterpark is closed during this time.
All of our dining establishments and retail outlets are currently closed until further notice. Our team donated much of our produce and perishable goods to our local schools for distribution to the community.
UPDATE: AVALANCHE BAY INDOOR WATERPARK CLOSED AS OF MARCH 14, 2020
After careful consideration, Avalanche Bay Indoor Waterpark plans to temporarily cease regular operations.
Hotel guests will be asked to depart from the resort by checkout at 11am on Monday, March 16. This is the first closure of our property since the mid-90s.
The plan is re-open this spring, an official date is not yet available. If you have lodging reservations, rest assured that our representatives are diligently working to contact you to cancel or reschedule your stay. All advance lift ticket and Avalanche Bay Indoor Waterpark day pass purchases are fully refundable and will automatically be processed by our team. Due to high volumes, refunds could take 7-10 business days to process.