What To Expect

HAVE QUESTIONS? WE HAVE ANSWERS!
Fall 2021

KNOW BEFORE YOU GO

Waterpark Specific Q&A

  • Yes - but if you want to beat the line, buy online! Day passes can by purchased here.

  • As of June 22, face masks are no longer required in Avalanche Bay Indoor Waterpark.

  • This Fall, Avalanche Bay Indoor Waterpark will be open weekends only. Fridays from 4-9pm, Saturdays 11am-8pm and Sundays 9am -4pm. Both full day and evening passes are available for purchase online.

    Please refer to the Hours of Operation for full details.

    Full day passes allow access from open until close. Guests may leave the waterpark and return during this period, as long as wristbands remain intact.

    Evening passes allow access from 4pm until close.

  • You do not need to stay at our resort to utilize the waterpark. Day passes are available for purchase online, in advance. 

    However, Boyne lodging guests receive 10% off waterpark day passes! Perfect for the family wanting the best waterpark value. Check out all our Stay & Save details here.

  • Yes! All guests are required to have a day pass to enter the facility. 

    Don't Want to get wet? No problem. Purchase a spectator pass for only $10 and you will have access to all dry areas of the waterpark facility. Perfect for adults chaperoning kids ages 3 and older. Please note, spectator passes are not valid for those accompanying children age 2 and younger.

    All children, ages 10 years and younger, MUST be accompanied by a ticketed adult, ages 18 and up. 

    Children 2 and younger are FREE!

  • We know that planning crazy family fun can be, well, crazy... which means sometimes plans change! So at Avalanche Bay Indoor Waterpark we’re here for you! If your plans change after pre-purchasing your day pass, no problem. Give us a call at 231-549-7155 at least 48 hours in advance of your day pass arrival date for a full refund of your day pass purchase. If you need to cancel within 48 hours of arrival, you can receive a credit voucher for a future purchase.

    • Children must be under 36 inches tall to be in the Kitz Pool.  The deepest part of Activity Pool is four feet, six inches deep.  
    • There are no restrictions for Splasherhorn. 
    • Riders must be at least 48 inches tall to ride The Big Couloir, the Super-G and Vertigo slides.
    • Riders must be less than 300-pounds to ride The Big Couloir.
    • Riders must be as tall as the boogie board to surf on the Rip Zone Surf Simulator. All guests MUST sign a waiver to participate in stand-up surfing.
  • Yes. Towels are available at the kiosk upon arrival.

  • We always keep Avalanche Bay at a comfortable 84-87° Fahrenheit. 

  • We keep the water comfortable, between 82-85° Fahrenheit.

  • Yes, our lifeguards are certified through Jeff Ellis and Associates. Ellis currently certifies 99% of the world's waterparks.

  • No. State law prohibits the use of glass, coolers, or any carry-in food in the waterpark or outdoor patio area. Our own Après Ski Pub and Snack Shack is a great alternative with something for every appetite.

  • Only Coast Guard approved personal flotation devices will be allowed inside the waterpark. No inflatable rings, mats or toys of any kind are allowed. Approved child flotation devices are provided by Avalanche Bay Indoor Waterpark at no cost. 

  • Swim diapers are required for all non-toilet trained participants and are available for purchase within the park.  A $100 fine will apply if an accident without proper attire occurs.

  • All children, ages 10 years and younger, MUST be accompanied by a ticketed adult, ages 18 and up.

  • Yes, and they are encouraged. The only ride that we will require you to remove your water shoes is The Big Couloir.

  • Yes, strollers and wheelchairs are allowed.

  • Yes. We offer 20% off our window rates for active or retired personnel. ID required at time of purchase. Must purchase at waterpark kiosk upon arrival.

  • Pool Sanitation: Avalanche Bay Indoor Waterpark maintains a minimum level of 2 parts per million (ppm) of chlorine in all of our pools, and 3 ppm in our hot tubs (Health Department minimum requirement is 1 ppm).  Once water enters our filtration system, it is passed through ultraviolet (UV) chambers as a supplemental sanitation step.  The use of UV has been proven very effective in eliminating any biological matter, including viruses that may be in the water.  After thoroughly filtering and sanitizing the water, chlorine is reintroduced before being sent back into the pool.  

    In addition, all Avalanche Bay pools are monitored 24 hours-a-day with a state-of-the-art computer system.  This system measures our pH and chlorine levels, and doses the pools with chlorine if levels dip below acceptable levels. To assure proper operation, our maintenance staff, consisting of NSPF Certified Pool Operators manually test each of our pools three times daily (minimum Health Department requirement is 1 test per day).  This helps us to assure the computer systems are accurate, and if necessary, allows us to recalibrate and/or adjust any levels as needed.


    Hard Surfaces: The Avalanche Bay facility receives a deep cleaning every night after closing.  Floors and locker rooms are cleaned with a spray foam disinfectant to remove any dirt or bacteria that may be present. Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on door handles, lockers, tables, public restrooms, and kiosk counters.

    Air: Avalanche Bay's air handling system consists of six large units designed to consistently treat our air quality.  Each unit filters, heats, and dehumidifies the air as it is recycled through the waterpark.  The process of dehumidifying is notably important as it helps to eliminate any contaminants that may be present. 

  • We take standards for hygiene and cleanliness very seriously. All Boyne Mountain lodging facilities are following the most recent AHLA Safe Stay guidelines, developed and reviewed by Ecolab and the CDC.  On a daily basis, we will meet the latest guidance.  We use cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19:

    • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.  Sanitizing wipes are also available in room for guest use.

    • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms, and room keys.  We have added sanitizing stations throughout the resort for guest and associate use. 

    • Back of House: In the spaces where associates work "behind the scenes," we are increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms, and staff offices.